Returns and refunds

Returns

If you are not satisfied with your purchase we offer a 30 day return window from the date of delivery.

• Products must be returned unopened and in original saleable condition.
• Returns must be started within 30 days of receiving your order.
• You cover return postage, except where the item is faulty or we sent the wrong thing.
• Products bought from another retailer must be returned to that retailer.

Refunds

Once we receive and inspect your return we email you either way. Approved refunds go back to your original payment method within five to ten business days.

Refunds are issued to the original payment method only. How quickly it appears depends on your bank.

Exchanges

Ordered the wrong thing? To be eligible for an exchange:

• The product must be unopened and in original saleable condition.
• The request must be made within 30 days of delivery.
• You cover return postage and we cover sending the replacement.

What we cannot take back

• Opened or used products, unless they are faulty.
• Products damaged by misuse or improper storage.

Damaged or incorrect orders

If you receive a damaged or incorrect item, tell us within seven days of delivery. We will send a prepaid return label and ship the correct product at no extra cost. Keep the original packaging and send photographs where you can.

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality. Our 30 day policy sits on top of those rights, it does not replace them.

How to start a return

Email info@victorialimarin.com.au with your order number and the reason for the return, or use the contact form. We reply within one to two business days.

Hours: Monday to Friday, 9am to 5pm AEST.